Distance Education Frequently Asked Questions

What is a distance education course?
A distance education course is designed to bring the equivalent features of a traditional classroom to students through web-based learning. Each course is web-based, allowing students to complete coursework off-campus. Distance education classes are maintained through the Canvas learning management system. This platform serves as a virtual classroom where students have access to discussion boards, assignments, tests, and more.

Do all distance education classes at NACC transfer to most colleges? The transferability of a course generally is not dependent upon the method of delivery. Students who have questions should speak to their NACC advisor and/or contact the transfer institution. For additional assistance, contact Lizeth Gonzalez, Career/Transfer Advisor, Email: gonzalezl@nacc.edu 256.638.4418 or 256.228.6001, ext. 2315; WA 112.

Does financial aid cover a distance education class?
Eligibility criteria for financial aid are the same for all students enrolled in credit courses, regardless of the type of course delivery. Prior to registering for classes, students should check with the Financial Aid Office to determine whether their distance education course will meet eligibility requirements for their specific type of financial aid and degree plan.

How do I access my distance education class?
Distance education courses are available on the first day of classes each semester, pending all financial obligations for that semester have been met. Students must log into their MyNACC account and choose the Canvas App. Once it is open, you can choose the class you need on your Canvas dashboard. Students should refer to Canvas Instructions for a deeper understanding.

Will I need a NACC e-mail account to take a distance education course?
Yes, students are required to use their NACC email account when using email as a form of communication with their distance education instructor. Students can access their email by logging into their MyNACC account and choosing the Microsoft Outlook app. Please visit Email Instructions to learn more about how to access your e-mail account.

Must I attend the orientation session for my distance education course?
There are two types of orientations for distance education courses:

• Canvas Orientation is recommended the first time a student takes a distance education course. Canvas Orientation sessions are offered at the beginning of each semester. To view session dates and times, students should refer to Canvas Instructions.
• Class orientation is required at the start of each course and may take place on campus or online through Canvas. The date(s) of any required online conference/meetings or on-campus meetings (if any) will be announced to students at the beginning of the semester.

Will I need a textbook?
Most distance education courses require a textbook. Books are available for purchase at Textbooks, Etc., the NACC bookstore. Some distance education courses also require access codes or other supplementary materials.

What if I don’t own a computer or I lose access to a computer for a few days?
Computers are available for student use on campus Monday-Friday in the Learning Resources Center and in the Student and Faculty Technology Learning Center (BE 107). For available times, please refer to the Library or TLC web pages.

What are the technical/software requirements for distance education courses?
For specific technical requirements, please visit the Technical Requirements webpage. The software requirements for completing assignments vary from course to course. Instructors will provide this information in the course materials.

Will I ever be required to meet on campus?
The date(s) of any required online conference/meetings or on-campus meetings (if any) will be announced to students at the beginning of the semester. Canvas Orientation is provided on campus and is recommended the first time you take a distance education course. Course orientation may be provided on campus, as well as online through Canvas. Distance education courses allow the choice to complete exams on campus with an instructor or proctor OR to complete exams off campus through Respondus Monitor. If you encounter an unavoidable conflict with any scheduled examination, contact your instructor as soon as possible. Please see the Distance Education Policy for more information.

May I use the college library even if I'm not taking any classes on campus?
Of course! All NACC students have library privileges regardless of the type of course delivery. For more information, visit Library Services.

Are tutoring services available to distance education students?
The NACC Center for College Success offers tutoring in several subject areas. For more information, visit the Center for College Success.

Is the cost of a distance education course more expensive than that of a traditional course?
No, the cost is the same as a traditional course. Please refer to NACC Tuition for tuition and fee information.

Will I learn as much in a distance education course without the ability to speak one-on-one with my instructor?
Distance education courses are of the same rigor and quality as traditional classes. Although their delivery technique may differ, distance education instructors develop and utilize content to create an optimal learning experience in a distance setting. Students have the opportunity to communicate on an individual basis with their instructors and with their classmates.

What is the difference between a distance education and a hybrid class?
A distance education course is conducted through Canvas. A hybrid course normally requires multiple on-campus meetings in addition to the content, assignments, and tests posted online.

Does a distance education class require the same amount of time as a traditional class?
To be successful in a distance education course, students should be willing to dedicate at least the same amount of time as they would to a traditional course. Distance education courses typically have the same assignment/workload as traditional courses.

What happens if I am taking an online quiz and my computer shuts down?
You should restart your computer and attempt to log on again. If you continue to encounter technical difficulties, immediately contact your instructor.

What is the best way to contact my instructor?
Email is the preferred method of communication for most distance education instructors; however, some instructors may prefer being contacted by phone. You may refer to the staff directory for contact information. Typically, the instructor's communication preference is noted during the course orientation. Students may also contact the Office of Educational Technology Support for assistance with email. (etshelp@nacc.edu; PA 129)

What if I need more time for an assignment due to an emergency?
Immediately contact your instructor to discuss the situation. Your syllabus may also include additional guidelines for handling emergency situations.

How is my privacy protected?
Confidentiality and access to student record information at Northeast Alabama Community College are administered in accordance with the Family Education Rights and Privacy Act (FERPA) of 1974. Please be informed of student rights, access to and disclosure of educational records, Directory Information, and safeguarding information by reviewing the Student Record Policy or applicable portions of the Student Handbook. For questions or concerns, contact the registrar's office.

If I am not located in Alabama, what should I know about distance education?
If your address changes, please notify the Admissions Office. Students not located in Alabama and taking courses in a program leading to specific professional licenses or certifications required for employment will need to review the NC-SARA Licensure Disclosure. Out-of-state students taking distance education courses who wish to file a complaint should follow NACC's complaint policy found in the Catalog & Student Handbook and the SARA complaint process found at ACHE Student Complaints. More information can be found at NC-SARA Student Complaints.

To add, change, drop, or withdraw from a course, please follow the instructions in the Registration Process. For general questions regarding distance learning, please contact the Associate Dean of Instruction, Barbara Kilgore (PA111), at kilgoreb@nacc.edu or 256.638.4418 ext. 2303. To drop a course after the drop/add period, please email drop@nacc.edu.

Full policies of Northeast Alabama Community College are published in the Faculty and Staff Handbook (employment policies), or the Catalog (academic and student policies), or can be obtained from the Office of the President. While this website attempts to present information accurately, it does not constitute the complete statement of policies of Northeast Alabama Community College. Contents are subject to change without notice.