Section III: Comprehensive Standards (Student Affairs and Services)
3.9.3 The institution provides services supporting its mission with qualified personnel to ensure the quality and effectiveness of its student affairs programs.
JUDGMENT OF COMPLIANCE
Compliance.
NARRATIVE/JUSTIFICATION FOR JUDGMENT OF COMPLIANCE
Northeast Alabama Community College demonstrates compliance. Goal Eight of the institution’s Mission and Goals Statement is to provide “student services which assist individuals to formulate and achieve career, educational, and personal goals through counseling and academic advisement services and to provide opportunities to participate in social and cultural activities.”
The institution employs qualified personnel to deliver effective programs in student services. Table 1 lists the personnel and their highest degrees obtained.
Table 1
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Student Services Professional and Support Staff |
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Name |
Position |
Degree |
Field |
Year Appointed* |
|
Dr. Joe Burke |
Director of Admissions and Student Services |
Ph.D. |
Counselor Education |
1988 |
|
Dr. Ben Knox |
Counselor |
Ed.D. |
Higher Education |
1982 |
|
Joan Reeves |
Director of Student Activities |
M.Ed. |
English |
1994 |
|
Rita Ivey |
Admissions Coordinator |
M.S. |
Psychology |
1982 |
|
Harold Brookshire |
Director of Financial Aid |
M.A. |
Health and Physical Education |
1988 |
|
Nicky Willmon |
Student Financial Resources Coordinator (Student Loans) |
M.B.A. |
Economics |
2003 |
|
Winnie Yates |
Assistant to Director of Admissions and Student Services |
A.A.S. |
Computer Science |
1989 |
|
Felecia Suttles |
Admissions Office Secretary |
A.S. |
General Studies |
2003 |
|
Sheila Hairston |
Student Financial Services Assistant |
A.A. |
Secretarial Administration |
1982 |
|
Sandy Hammonds |
Student Financial Services Secretary |
A.A.S. |
Office Administration |
2003 |
|
*Year appointed to Student Services area; some have prior service with the institution. |
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Northeast student services personnel are qualified and experienced, ensuring the quality and effectiveness of its programs. Appropriate memberships in professional organizations are maintained. Individual and/or institutional memberships include Alabama Association of Collegiate Registrars and Admissions Officers, Alabama Deans of Students Association, the National Association for Developmental Education, the Alabama Association of Developmental Education, and the Alabama College Association. NACC student affairs personnel utilize these resources for continuing education. Other staff and faculty assist the student affairs area by serving as club sponsors and organizing various student activities.
One measure of the effectiveness and quality of the student affairs programs is student perceptions of those services. The Student Services Survey completed each year during the spring semester measures student satisfaction levels in several specific areas. The results are utilized to make improvements in the delivery of student services. The various functions of student affairs are rated by students utilizing those services as “excellent,” “good,” “fair,” or “poor.” (See Table 2.)
Table 2
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Northeast Alabama Community College |
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Student Development Services Survey Spring 2002 |
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Survey Percentages (N=276) |
Excellent |
Good |
Fair |
Poor |
N R |
Yes |
No |
|
|
Application Process: 1. Courtesy of Admissions Office staff |
44.68% |
47.25% |
2.93% |
.36% |
4.76% |
|
|
|
|
2. Timeliness of response (letter of acceptance) |
43.77% |
44.44% |
4.07% |
.74% |
7.40% |
|
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ASSET placement testing/ORIENTATION:3. Did you attend an ASSET/Orientation Session at NACC? |
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|
|
|
|
80.79% |
18.84% |
|
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4. Overall satisfaction with ASSET/Orientation program |
26.17% |
47.65% |
9.76% |
1.56% |
14.84% |
|
|
|
|
5. Presentation of material by the orientation leaders |
33.33% |
45.09% |
5.88% |
1.17% |
14.50% |
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|
|
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6. Relevance of material presented |
29.80% |
44.70% |
9.41% |
1.17% |
14.90% |
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7. Length of ASSET/Orientation program |
17.50% |
43.57% |
18.28% |
5.44% |
15.17% |
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Registration Process and Academic Advising: 8. Procedures for registering for classes |
29.56% |
46.71% |
17.88% |
5.47% |
.36% |
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9. Quality of Academic Advising |
36.36% |
36.00% |
18.90% |
7.63% |
1.09% |
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10. In the past year, approximately how many times have you met with your academic advisor? *Please see end of survey for results. |
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Financial Aid: 11. Have your utilized the services of the financial aid office? |
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|
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|
48.89% |
51.10% |
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12. Courtesy of the staff in the financial aid office |
36.57% |
16.34% |
1.94% |
.77% |
56.03% |
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13. Satisfaction with services provided by the staff |
38.70% |
17.74% |
1.61% |
1.61% |
39.91% |
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Career Counseling (choice of a major): 14. Did you seek help concerning the choice of a college major from a Northeast Counselor? |
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|
17.15% |
82.84% |
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15. Overall rating of career counseling by a Northeast Counselor |
12.00% |
16.44% |
6.66% |
1.33% |
63.55% |
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16. Did you seek help concerning the choice of college major from your academic advisor at Northeast? |
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|
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|
25.20% |
74.79% |
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17. Overall rating of career counseling by an academic advisor |
12.93% |
19.82% |
7.32% |
1.29% |
58.62% |
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Personal/Social Counseling: 18. Have you ever used the services of the college counseling offices located in the student center? |
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|
|
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|
7.27% |
92.72% |
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19. If a friend/student were experiencing a time of personal stress that affected class performance would you consider encouraging him or her to seek the services of a Northeast Counselor or Psychologist? |
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|
67.45% |
32.54% |
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20. Overall rating of the services provided by counselors |
13.76% |
17.40% |
3.64% |
.80% |
64.37% |
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Student Activities: 21. Do you think Northeast provides an adequate amount of extracurricular activities for students? |
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|
65.25% |
34.74% |
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