Fact Book 2011-2012

Fact Book 2011-2012

Student Satisfaction

Table 2-25

Survey of Student Satisfaction: Campus Services and Facilities Percentage of respondents who indicated satisfaction with services and facilities Spring 2009 through Spring 2011
Category	Spring 2009	Spring 2010	Spring 2011
Admissions Process	98.3%	98.3%	98.9%
Orientation	95.8%	95.0%	96.1%
Registration Process	96.9%	96.0%	93.3%
Academic Support Services	95.5%	95.1%	96.9%
Financial Aid	92.4%	92.7%	92.8%
Transfer Advisor	̶	̶	95.2%
College and Career Planning Center	̶	̶	97.1%
Student Activities	92.2%	88.9%	95.8%
Bookstore Services	94.3%	95.5%	95.1%
Business Office Services	97.8%	98.4%	98.4%
Quality of Classrooms	89.2%	87.3%	89.0%
Quality of Laboratories	86.9%	88.9%	90.7%
Campus Security	94.7%	96.1%	97.2%
Campus Appearance	98.3%	98.5%	99.2%
Campus Maintenance	95.9%	97.4%	95.7%

Source: Office of Institutional Planning and Assessment. Survey of Student Satisfaction: Campus Services and Facilities. Spring Semesters 2009 through 2011.

Table 2-26

Evaluation of Academic Advising Percentage of respondents who indicated satisfaction with the statement “Overall, I am satisfied with the quality of…”
Current Status	Fall 2009	Fall 2010	Fall 2011
Assistance I have received from my academic advisor	93.1%	92.9%	93.8%
Advisement assistance I have received at NACC	95.1%	95.0%	95.0%

Source: Office of Institutional Planning and Assessment. Evaluation of Academic Advising Summary Report. Fall Semesters 2009 through 2011.

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